Emergency Situations

Call 111 in emergencies

In New Zealand, the number to call if you need Fire, Police or an ambulance in an emergency is 111. Calling 111 is free. You can call this number from a mobile phone, even if you have no credit left. The operator will ask you which service you need and connect you to the right one.

Is it an emergency?
You can call 111 emergency call in situations such as:

• fire
• medical emergency
• someone is badly injured or in danger
• a serious risk to life or property
• a crime is being committed and the offenders are still there or have just left
• you have come across a major public disruption, like trees blocking a road
• a dangerous situation is happening now or has just happened.

Getting help if it is not an emergency

• If it is not an emergency and you want to report it to the Police, you can call them on 105.
• To report a minor traffic incident, you can call *555 from your mobile phone.
• If it is a medical issue and you need to see a doctor, call your family doctor (GP) or after hours medical clinic.
• If it is a medical issue and you just need advice, call Healthline on 0800 611 116.